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Macro Live on IFS Field Service Management

MACRO INTEGRATION SERVICES LIVE ON IFS FIELD SERVICE MANAGEMENT
FAST TRACK IMPLEMENTATION ENABLES ADVANCED SERVITIZATION AT RETAIL SERVICES PROVIDER
IFS, the global enterprise applications company, announces that Macro Integration Servicesof Greensboro, N.C. has gone live on IFS Field Service Management™ (FSM) after a five-month implementation process.

Macro provides deployment, systems integration and maintenance services to multi-site retailers nationwide. The company is experiencing significant growth and needed to standardize their project management, inventory and field service processes with a new system of record.
 
Macro worked with IFS’s services partner Gogh Solutionsbased in Montreal, QC. The implementation was completed in only five months despite the fact that it included an integration with Macro’s existing financial system.
 
“IFS is our system of record for costs of service, parts and projects,” Macro Director of Business Development Mike Senn said. “We wanted to maintain our existing financial system, and IFS FSM gave us the flexibility to integrate while still meeting our aggressive timeline. The IFS solution empowers us to standardize our processes from dispatch to service to invoicing, enabling us to reliably scale as we grow.”
 
Parker Zanios, IFS Director Partner Alliances, North America, said, “The rapid success experienced by Macro reflects favorably on the staffs of both Macro and Gogh. But we feel that it also illustrates why IFS was positioned highest on the ability to execute axis in Gartner’s Magic Quadrant for Field Service Management. We assert that the software and our methodology are designed to eliminate risk and unpredictability from implementations so our customers can immediately begin moving their business towards full servitization.”
 
Learn more about how IFS supports service organizations here: www.ifsworld.com/corp/industries/service/
 
Gartner, Magic Quadrant for Field Service Management, Jim Robinson, Michael Moaz, Jason Wong, 27 September 2017.
 
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
 
About Macro Integration Services
Macro Integration Services provides premier retail and grocery chains with quality deployment, integration and maintenance services. Their deep experience and network of technology partnerships bring cost-effective results tailored to each customer. The Macro approach is different. Each customer has a dedicated team of solution managers, relationship managers, and courteous and professional engineers. The team of professionals are 100% committed to work within the customer’s budget, schedule and scope of work. For Macro, it’s the people that make the difference. For more information, visit: macrointegrations.com.
 
About IFS
IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than one million users worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFSworld.com
Follow us on Twitter: @ifsworld
Visit the IFS Blog on technology, innovation and creativity: http://blog.ifsworld.com/
 
About Gogh Solutions

With expertise in field service management (FSM), Gogh Solutions provides technology solutions and consulting services to clients across Canada and the United States. Our flexible approach helps us to our clients to meet their objectives and ensures that they maximize their technology investment to improve operational efficiency and effectiveness, drive revenue growth and build customer loyalty.  By leveraging industry best practices and the latest technologies from leading software vendors such as IFS, we assist organizations by implementing FSM solutions which facilitate the delivery of a seamless end-to-end service experience, increase revenue, improve productivity and provide greater visibility into their field operations business. For more information, visit: goghsolutions.com.

6 Ways the Amazon-Whole Foods Deal Could Impact the Grocery Industry

Last week was one most U.S. grocers would like to forget.

First came news that Aldi would invest $3.4 billion to increase its store count by nearly a thousand locations. Three days later, fellow discounter Lidl opened its doors, ushering in a low-price, quality-driven model that took Europe by storm and aims to do the same in America.

Then the bombshell arrived: Amazon had offered to buy Whole Foods for $13.7 billion.

Macro Integration Services Receives Qualified Integrator Reseller (QIR) Qualification from the PCI Security Standards Council

Greensboro, NC – May 23, 2017 – Macro Integration Services, a leader in retail deployment, staging and maintenance services, announced today that it has received qualification as a Qualified Integrator and Reseller (QIR) from the PCI Security Standards Council. The certification establishes that Macro consistently adheres to current best practices under the PCI Data Security Standard, protecting the important financial data that passes through the Point of Sale (POS) systems it installs.

Breach investigations have shown that retailer’s networks can be compromised at the root level with the installation and maintenance of payment applications, if done incorrectly. Therefore, QIRs play a significant role to merchants in maintaining their PCI DSS compliance. As part of the Program, QIRs are authorized to implement, configure, support, validated PA-DSS Payment Applications on behalf of merchants or service providers.

Terry Morgan, President of Macro Integration Services, commented “Macro is deeply committed to the protection of our customer’s data. The QIR certification from the PCI Council further demonstrates our commitment to quality service that has become our hallmark for the last 15 years.”

ABOUT MACRO INTEGRATION SERVICES
Macro Integration Services provides premier retail and grocery chains with quality deployment, integration and maintenance services. Our deep experience and network of technology partnerships bring cost-effective results tailored to each customer. The Macro approach is different. Each customer has a dedicated team of solution managers, relationship managers, and courteous and professional engineers. Our team of professionals are 100% committed to work within the customer’s budget, schedule and scope of work. It’s our people that make the difference.

Connect with Macro Integration Services on LinkedIn. Follow us on Twitter @Macro_Intg.

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Media contacts

Macro Integration Services
Mike Senn
864-270-9686

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