Macro Integration Services To Substantially Grow Business With IFS Field Service Management

IFS, the global enterprise applications company, announces that Macro Integration Services of Greensboro, N.C. has selected IFS Field Service Management to help them augment their current retail integration and deployment services with value added services like annual maintenance contracting and warranty management.

Macro provides procurement, systems integration, and, deployment services across multiple retail sites. Support and maintenance for their customers’ POS, kiosks, payment, digital signage, video and mobile equipment is a strategic growth area. The company had typically worked on the basis of defined projects and responsive break-fix repair. IFS Field Service Management will deliver the inventory management, contract management, warranty management and subcontractor management functionality to enable the company to offer annual service contracts, which will give Macro customers a predictable cost for system maintenance along with a service level agreements for issue resolution.

In selecting IFS Field Service Management, Macro is getting:

Comprehensive tools for annual maintenance and service contracting, which combined with other strategic moves is anticipated to increase service capacity substantially.

Improved customer experience which will allow customers to have a consistent level of service at a predictable expense, along with an online portal that will provide visibility into equipment and project status and Macro performance against SLAs.

Enhanced response and resolution times through advanced inventory logistics. Most of Macro’s inventory is customer-owned, and may be located either at Macro, at a forward inventory location, at a customer site or on a technician’s service vehicle. Parts are highly unique to each customer, and each customer may have multiple unique systems, increasing inventory logistics complexity across their environment.

Advanced warranty functionality to enable Macro to track the customer-owned equipment still under manufacturer warranty and handle warranty replacement and claims.

Advanced tools to manage subcontractors while including SLA reporting and customer service surveys and reporting.

“Our customers want more proactive service at a predictable cost, along with visibility into overall store operations. The work we do keeps those stores operational and productive,” Macro Integrations Services President Terry Morgan said. “Our investment in IFS Field Service Management software is a central part of our strategy to deepen the relationship with our customers and increase our capacity to serve new customers.”

Katherine James, IFS vice president of sales for North America, added, “More and more of our customers are implementing field service management software not only to reduce the cost of the service organization, but to increase top-line capacity and engage in new business models that drive new revenue and profits. This requires field service management software that extends beyond the basics, enabling a service organization to become more of a strategic partner to their customer rather than just a vendor. This is exactly what Macro will be doing with our software. We will look forward to being a part of their aggressive growth trajectory.”

For more information about IFS’s solutions within field service management, please visit:

About Macro Integration Services

Macro Integration Services provides premier retail and grocery chains with quality deployment, integration and maintenance services. Their deep experience and network of technology partnerships bring cost-effective results tailored to each customer. The Macro approach is different. Each customer has a dedicated team of solution managers, relationship managers, and courteous and professional engineers. The team of professionals are 100% committed to work within the customer’s budget, schedule and scope of work. For Macro, it’s the people that make the difference. For more information, visit: 

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than one million users worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit:

Locking Up Remote Access

Remote access to your IT environment is a tricky subject. Read the latest article from the PCI Security Standards Council to make sure you have a handle on best practices.

Macro Provided, Staging and Deployment For Thin Client HR Kiosks In 680 Extended Stay America Hotels

Extended Stay America decided to deploy a Dell Thin Client Human Resources solution.  Extended Stay America will utilize these thin clients in all 680+ hotels for training and other HR functions.  Macro is providing the Dell hardware to Extended Stay America along with staging the hardware and deploying the thin clients to all stores.

Extended Stay also needed to deploy all new ADP time clocks to all sites.  Macro staged the time clocks in Greensboro and deployed them along with the Dell Thin Client solution.

The ability for Macro to coordinate two completely separate projects working with different companies such as Dell and ADP has saved Extended Stay America much time and money deploying both of these solutions at the same time.

Macro has also provided Field Services for Extended Stay America.  Extended Stay’s data rooms were in need of reorganization.  Macro went onsite in several hotels removing old equipment and cables no longer in use.  Macro utilized racks that were in place, organizing and labeling equipment and wiring that will continue to be used.

BSA Success Story

The BSA World Jamboree is a once and a lifetime experience for Scouts across the globe. In July 2019, 45,000 Scouts descended on The Summit High Adventure base in West Virginia. The Boy Scout Supply Group was responsible for supporting the event with 3 full-service retail outlets in a challenging outside environment.

The task BSA and Macro faced was how to plan, construct and tear down all retail operations with limited time. By every measure the project was a success with over $3 million in sales over two weeks.

This project represented the final step of a successful national POS rollout to nearly 300 local Scout stores over 30 states

Macro Integration Services To Partner With PCI Security Standards Council To Improve Payment Data Security

— As Council’s newest Participating Organization COMPANY Macro Integration Services to contribute to the development of PCI Security Standards—


Greensboro, NC – May 15, 2017 — Macro Integration Services, a leader in retail deployment, staging and maintenance services, brief company description, announced today that it has joined the Payment Card Industry (PCI) Security Standards Council (SSC) as a new Participating Organization. Macro Integration will work with the Council to achieve and improve payment data security worldwide through the ongoing development of the PCI Security Standards, including the Payment Card Industry Data Security Standard (PCI DSS), PIN Transaction Security (PTS) requirements and the Payment Application Data Security Standard (PA-DSS).

Endorsed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc., the PCI Security Standards require merchants and service providers that store, process or transmit customer payment card data to adhere to information security controls and processes that ensure data protection – not just once a year, but as part of a business-as-usual security posture. To enhance payment data security globally while embracing new technologies as they are developed, the Council relies on involvement of those across the payments processing chain, from merchants and service providers to payment device manufacturers and software developers, financial institutions and processors.

As a Participating Organization, Macro Integration Services adds its voice to the standards setting process and will receive previews of drafts of standards and supporting materials in order to provide feedback to shape their final versions, as well as engage a growing community of more than 700 organizations united to improve payment security worldwide.

Macro Integration Services will also have the opportunity to recommend new initiatives for consideration to the PCI Security Standards Council, participate in exclusive webinars and question and answer sessions with Council representatives, and review and discuss new versions of the PCI Security Standards while sharing cross-sector experiences and best practices at the annual Community Meetings.

“In an era of increasingly sophisticated attacks on systems, adhering to the PCI DSS represents an entity’s best protection against network security threats and data breaches,” said Stephen W. Orfei, General Manager of the PCI Security Standards Council. “By joining as a Participating Organization, Macro Integration Services demonstrates they are playing an active part in mitigating the threats and improving the security of the payment chain globally by driving the security standards to higher levels of adoption and strength.”

Terry Morgan, President of Macro Integration Services, added “the security of our customer’s data is of primary importance. By taking this step with the PCI Council, we further our commitment to quality and professionalism that Macro has built its reputation on for the last 15 years. Our people will be in a position to recommend the best practices to promote a business-as-usual security posture.”


The PCI Security Standards Council is a global forum that is responsible for the development, management, education, and awareness of the PCI Data Security Standard (PCI DSS) and other standards that increase payment data security. Founded in 2006 by the major payment card brands American Express, Discover, JCB International, MasterCard and Visa Inc., the Council has 700 Participating Organizations representing merchants, banks, processors and vendors worldwide. To learn more about playing a part in securing payment card data globally, please visit:


Macro Integration Services provides premier retail and grocery chains with quality deployment, integration and maintenance services. Our deep experience and network of technology partnerships bring cost-effective results tailored to each customer. The Macro approach is different. Each customer has a dedicated team of solution managers, relationship managers, and courteous and professional engineers. Our team of professionals are 100% committed to work within the customer’s budget, schedule and scope of work. It’s our people that make the difference.