News

Macro Promotes Several from Within the Ranks

Macro Integration Services announces the internal promotion of several key figures to Vice President and Director in the organization

2020 by all accounts was a record year for Macro Integration Services. Through a worldwide pandemic that has negatively impacted so many individuals and businesses, Macro has managed to not only survive – but thrive. A growing business demands an evolving leadership team and an organizational structure to support it.

Macro President Bart Collins remarked, “We have been so fortunate as a business because we have some of the best employees in the industry. And thanks to them, Macro has achieved beyond our wildest expectations. It was a record year for revenue and customer growth. Through sustained cost-cutting we have been able to improve our gross margins and overall profitability. We are pleased to be in a position to promote from within in recognition of their contribution to our shared success.”

Effective February 1, 2021 Macro announced the following promotions:

To a Vice President in the organization
• Bruce Atkinson – VP of Administration
• Jamie Hinkle – VP of Operations
• Wayne Lutzka – VP of Major Account Services
• Guy Penegar – VP of Sales
• Mike Senn – VP of Services and Logistics

To a Director in the organization
• Wesley Atkins – Director of Special Projects
• Glenn Davis – Director of Services
• Jay Ellington – Director of Warehouse Operations
• Christian Reagan – Director of Staging
• Jeff Sisk – Director of Field Deployment
• Daryn Trogdon – Director of Ahold Delhaize Services
• Larry Tucker – Director of Project Management Office

Terry Morgan, CEO of Macro said, “As you can see, a larger and successful company represents opportunity for professionals to grow at Macro, personally and professionally. Our expectation with this team is that they will continue to grow their overall leadership to achieve our customers’ success, our associates’ success, and our owners’ success.”

About Macro Integration Services
Macro Integration Services provides technology deployment, staging and maintenance services for exceptional companies. Our deep experience and network of technology partnerships bring cost-effective results tailored to each customer. We are a trusted advisor to our customers and a knowledgeable advocate for our partners. Macro is committed to the long-term success of our customers and associates. At Macro, we are proud to boast that “our people make the difference”. For more information about Macro visit www.macrointegrations.com.

Macro Integration Services Announces the Purchase of Retail System Services

Macro Integration Services of Greensboro, NC announces the purchase of Retail System Services of Winston-Salem, NC combining the operations of both organizations. Effective Monday, February 1, 2021 Macro has entered into a definitive agreement to purchase Retail System Services (RSS). RSS is a, A+ Certified Repair Center with over 20 years’ experience in point-of-sale repair and refurbishment. Founder and Owner Keith Comer will remain with the new combined organization as a consultant to smooth the transition.

Bart Collins, President of Macro, said of the deal, “We are elated that one of our best partners has now become part of the Macro family. We have enjoyed a very successful customer relationship for many years. Combining their strength in repair and refurbishment with Macro’s 20+ years of installation was an easy decision to make”.

“The combination of the two companies provide a complete solution”, said Keith Comer of RSS. “We look forward to continuing to service our customers while adding all Macro has to offer.”

About Macro Integration Services
Macro Integration Services provides technology deployment, staging and maintenance services for exceptional companies. Our deep experience and network of technology partnerships bring cost-effective results tailored to each customer. We are a trusted advisor to our customers and a knowledgeable advocate for our partners. Macro is committed to the long-term success of our customers and associates. At Macro, we are proud to boast that “our people make the difference”. For more information about Macro visit www.macrointegrations.com.

Self-service Extending Beyond the Pumps at C-Stores

Americans have long sought convenience leading to the boom in convenience stores. Recognizing this driver, C-stores have expanded their offerings beyond fuel, drinks, and candy to meals, produce, pastries, and finer coffees. Customers are voting with their wallets that they desire more from a convenience stop, but operators started recognizing a wall to their growth.

While pay-at-the-pump offers customers self-checkout outside the store, inside the stores traditional checkout counters are facing challenges:

     • Rising labor costs
     • Difficulty finding trusted labor to service point-of-sale registers
     • Customers impatient to wait in line to pay, abandon in-store, high margin purchases

Progressive C-store operators have begun a migration to the well-proven technology of self-checkout to address these challenges. Self-checkout has proven itself in the grocery industry and within their own industry at the pumps. Now, by integrating self-checkout with the pumps and their prepared food ordering kiosks, C-stores can service customers efficiently and seamlessly with one device. Customers, who not only want convenience, but also independence, love the choice. Some customers also like to minimize human interactions during the pandemic, so self-checkout satisfies that priority as well.

NCR, among other solution providers, have designed lower profile self-checkout solutions to fit very well into the limited space of a convenience store. They are also among the first to integrate to most credit networks including many major oil companies. This allows for true self-checkout integration.

Macro Integration Services has installed thousands of lanes of self-checkout over the years in the grocery space. Now, complimented by a partnership with NCR, Macro can provide and deploy a complete offering to C-stores. This includes POS self-checkout hardware and software interfaced to the pumps, and most credit networks, including several major-oil branded. Macro also provides surveillance, digital signage, food service peripherals (KVS, drive-thru, etc.) and more. Let’s have a conversation to discuss your store automation needs.

Macro Eyes Growth in Self-Checkout Market

On Monday, November 9th, Macro Integration Services announced the renewal of its partnership with NCR and entry into the Convenience and Fuel Retailing (CFR) market.  Macro is authorized to sell the entire line of NCR hardware products but will focus on the fuel and convenience space. Macro President, Bart Collins remarked, “We see a tremendous opportunity, specifically in self-checkout, in the fuel retail space.” The convenience market represents 35% of the bricks-and-mortar retail tracked by Nielsen in the US, per a recent industry study by the National Association of Convenience stores (NACS). Convenience self-checkout is a known labor savings. Typically, a store can operate up to 4 SCO units with one store associate. Keeping lines moving is a real benefit for a positive customer experience. Configured with specific options the NCR SCO units can accept multiple payment types. All of this adds up to a significant improvement to the in-store experience, increase efficiency and sales. Collins further commented, “We believe that Macro’s retail experience and legendary customer focus, coupled with an industry-leading solution from NCR, will enable us to deliver real value to the market.” Macro is making significant investment in skills and resources to support the move into the market. About Macro Macro Integration Services has been solving complex problems for exceptional companies for 2 decades. We are a trusted advisor to our customers and a knowledgeable advocate for our partners. We pride ourselves on putting the needs of our customers first. As a result, our solutions are built from custom requirements and not an inflexible process. At Macro, that is what we specialize in – meeting your exact needs. Read about About NCR Here

The “New Normal” for Consumer Facing Businesses

No matter what we do and where we are, all we hear these days is about the new normal. I would argue we heard about it before this year’s pandemic, but COVID-19 has certainly brought significant changes to how we serve our customers’ expectations. With forecasts that COVID-19 will be with us well into 2021, our businesses need to ensure we are making the investments to not only survive, but to thrive where possible. Technology has long been a game-changer, but it is even more critical now. Below are the technologies that were once nice to have, but they are now critical for competing for today’s customers:

1. Modern Point-of-Sale (POS) Platform Whether it is enabling an agile and always available point-of-sale platform for customers, today’s POS platforms offer significant advantages to those of 5 years ago. Many can be cloud based making them more cost-effective. These also offer customer friendly displays and information that customers find useful and preferable, including enhanced ability to enable frequent shopper or frequent guest options. Their data collection capabilities accelerate back-end data analytics so important to our sophisticated businesses. Finally, they enable many of the other technologies that follow.

2. Mobile Point-of-Sale (POS) Mobile POS offers us so many customer service options. Whether it is line busting to speed up checkout in busy times or facilitating the now mandatory option for curbside pickup, mobile POS is no longer a nice-to-have, it is a must-have. Safe and secure mobile payment options are also a necessity.

3. Digital Signage and Order Boards Customers respond to having more flexibility in how they shop. Many still like traditional shopping where safeguards are in place, but they want to checkout quickly and safely, which is where more crowding occurs. Is your Point-of-Sale quick and efficient? Do you offer Self-Checkout as an option? Can a contactless payment be made?

4. Protective Equipment Customers and associates are expecting their shopping and working experiences to be as safe as possible. Plexiglass protection at checkouts and service desks is an easy solution. Temperature checking kiosks at entry identifies someone who might be carrying a virus prior to them coming too far inside. Likewise, temperature sensing cameras can also identify potentially ill people as they enter a facility. Is your business doing enough?

Macro Integration Services offers advice and solutions across all of these areas for our customers in Retail, Grocery, Quick Serve Restaurants, Hospitality, and Entertainment. Our expertise and commitment combine to make our customers the heroes of their companies. Terry Morgan, CEO - Macro Integration Services